Effective Date: 22/09/2023

At Seven Colors General Trading LLC, we strive to provide you with high-quality beauty products that meet your expectations. If you are not entirely satisfied with your purchase, we offer a hassle-free Refund and Returns Policy to ensure your confidence in shopping with us. Please read this policy carefully to understand your rights and responsibilities.

1. Eligibility for Returns

1.1. Defective or Damaged Products: 14 Days Money Back guarantee but Please Note any Product is not Broken and Used for Return if it found then we cannot return it

2. Return Process

2.1. Contact Us: To request a return, contact our customer support team via email at [Customer Support Email] or through our website’s contact form. Provide your order number, details of the product(s) you wish to return, and the reason for the return.

2.2. Return Authorization: Once your request is approved, you will receive a Return Authorization (RA) number and instructions on how to return the product(s). Please ensure the product(s) are securely packaged to prevent damage during transit.

2.3. Return Shipping: You are responsible for the return shipping costs unless the product is defective or damaged. We recommend using a traceable and insured shipping method.

3. Refund or Replacement

3.1. Refund: Upon receiving the returned product(s) and verifying their condition, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow [X business days] for the refund to appear in your account.

3.2. Replacement: If you prefer, we can offer a replacement for defective or damaged products. Replacement products will be shipped at no additional cost to you.

4. Exclusions

4.1. Used Products: We do not accept returns for products that have been opened, used, or are not in their original condition.

4.2. Gift Cards: Gift cards and promotional codes are non-refundable and cannot be exchanged for cash.

5. Contact Us

5.1. Questions or Concerns: If you have any questions or concerns regarding our Refund and Returns Policy, please contact our customer support team at info@7colors.ae.

6. Changes to Policy

6.1. Policy Changes: Seven Colors General Trading LLC reserves the right to modify this Refund and Returns Policy at any time. Any changes will be communicated through our website.

We appreciate your trust in Seven Colors General Trading LLC for your beauty product needs. We are committed to providing you with exceptional products and customer service. If you encounter any issues, please do not hesitate to reach out to us.